Simple Background Youtube Explanations

When trying to come to terms with Social CRM and relevant tools such as blogs, wikis, social networks and twitters I found a series of incredibly simple yet effective tutorials on YouTube by Lee LeFever; http://au.youtube.com/profile?user=leelefever&view=videos

Try clicking on the wiki in plain english tutorial: http://au.youtube.com/watch?v=-dnL00TdmLY

Kind Regards
Chris Kerrisk

Welcome to CRM and Social Networking

As a CRM enthusiast and believer of the power of an accurate database, I have recently been exposed to the line of thought of Social CRM. As a manager who would have historically "come down like a ton of bricks" on staff for using social networking tools in the workplace (such as facebook and myspace) this has been a refreshing insight into today's technologies.

Accordingly, this blog is a result of this new line of thinking and to test the concept of collective knowledge.

As a relatively new phenomenon the collective knowledge of these tools and how we are using them will certainly give us an edge to get to our destination quicker and achieve greater sales.

So, are there any experiences of using these technologies in the workplace or other feedback supporting this new line of thought?